Paving the Way to New Heights

In a time when the world is in an uncertain state of flux and permacrisis is affecting consumer behaviour and spending patterns, leaders are being challenged to act smoothly and with foresight. Fascinating new technologies are framing alternative business models and operational processes, but also propelling new and different competitors from all areas. 

This year’s IGDS World Department Store Summit explores what is at stake and spotlights successful strategies, growth models, case studies and fresh perspectives for retailing. Key themes to be addressed will include the rise of unified commerce; how AI is evolving and unlocking opportunities for customer-centricity and operational excellence; the imperative of strengthening the ‘human factor’ and developing the workforce, as well as the importance of attractive physical retail environments in an increasingly digital world.

The Summit convenes for the first time in vibrant Mexico City - a place where rich heritage intersects with forward-thinking innovation. It will bring together CEOs and top executives of the global department store sector with strategic partners from brands, vendors and service providers from around the world.